Complete audit and corrective/preventive action management solution

Manage internal audits 

Procedures managed in Ennov Doc, audit process in Ennov Process

Business Problem

Centralize audit management

An ISO 9001 certification process must comprise internal audits, to ensure at regular intervals that procedures are correctly applied and validate the effectiveness of the management system. Ennov improves their efficiency by automating administrative tasks.

The implementation of internal audits is complex: matrix organization (multi-site, multi-product), variety of skills required, multiplication of standards and applicable standards…

This requires the use of software to optimize the time spent, standardize evaluation methods and effectively monitor corrective and preventive actions.

Ennov offers a complete solution for managing audits and corrective and preventive actions.

Each audit mission is managed from start to finish:

  • Constitution of the team
  • Planning
  • Program definition
  • Recording Remarks and Deviations
  • Report generation and validation
  • Follow-up of corrective and preventive actions
  • Control of resolution times
  • Planning follow-up audits


In conjunction with the procedures managed in the Ennov EDM, the Ennov Process workflow software drastically reduces the administrative burden on auditors, enabling them to concentrate on their business, optimize their planning and capitalize on the knowledge acquired during missions. From a web interface, you have, according to your authorization, an overview of the activity relating to the audits, summarizing:

  • Audits and actions planned, in progress or completed
  • Reports produced by site or by field
  • Remarks and deviations classified by severity level or expected resolution date
  • The schedule of tasks for each auditor or expert.

Proposed Solution

Quality audit planning and resource optimization

Ennov software automates audit planning. The calendar is displayed by site, by domain or by listener.

This facilitates the establishment of audit teams. When a new assignment is being prepared, you can immediately see which auditors and experts are available (depending on the skills required).

Ennov also manages periodic audits, which are automatically initiated based on a rule you define.

Following each audit, the people involved enter the time spent on site (in hours), writing documents and administrative follow-up, travelling (multi-site companies). This makes it possible to draw up precise statistics on the occupancy rate per profile and thus to draw up realistic load plans.


Automatic audit report generation

As the assignment progresses, the auditor conducts one or more questionnaires, in conjunction with the applicable repositories managed in the DMS software. The audit report is automatically generated: the information entered during the audit is automatically imported into a predefined office model (for each type of audit). The document can remain editable if adjustments are necessary.

This report is validated in accordance with ISO 9001 requirements for electronic signatures, then distributed via Ennov to all stakeholders concerned (a notification is sent by email).

The audit report is stored in the quality software, and remains available for those with the necessary clearance. The history of the reports produced for a given site or a particular domain is thus accessible in a few clicks.


Traceability of deviations and follow-up of actions

Notes or deviations are recorded for each quality audit. Their number and severity will determine the overall assessment and the decision to initiate corrective or preventive actions.

These corrective and preventive actions are managed in the quality software, each following its own workflow according to the rules defined in the system (responsibilities, deadlines, efficiency evaluation).

Ennov allows you to search for actions already created according to all the criteria you wish: urgency level, due date, site, product line… and of course to navigate between the actions and the audits which originated them (in both directions).

The BPM functionalities offered by Ennov are used to effectively monitor actions and manage alerts in case of delays. The delegation function is also useful to ensure that a person’s absence does not delay the processing of an urgent action.


Some features of the quality software for internal audit management

  • Complete management of the audit lifecycle: preparation, planning, execution, validation, management of the actions associated with each deviation
  • Establishment of audit teams for each planned engagement, with task and schedule management
  • Record remarks and deviations detected for each audit
  • Automatically generated and retained audit documents
  • Launch of corrective and preventive action plans in connection with audits
  • Evaluation of the effectiveness of corrective and preventive actions
  • Global vision of the audits carried out by site, by auditor, by theme
  • Automatically generated dashboards and monitoring charts: average score per audit, auditor occupancy rate, number of deviations per site…

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