You will report to the Customer Support Manager.

The position involves working with specialised software applications which monitor and report the safety and quality of human and veterinary pharmaceuticals.

As a support analyst you will be involved in:

• Supporting new user accounts
• Troubleshooting customer connection issues
• Supporting all aspects of our specialised software
• Development and delivery of technical solutions
• Serving as the customer liaison

Your Roles

• Providing 1st line technical support for hardware and software issues
• Troubleshooting user connection issues
• Managing and supporting user account management

Profile

• Excellent computer skills combined with a methodical, detail orientated approach.
• Customer focused with excellent verbal and written communication skills.
• The ability to work accurately within the structure of formal procedures is essential.
• Knowledge of Pharmacovigilance is preferred.

Required Skills

• SQL
• Oracle Database
• Strong written and verbal English
• Strong troubleshooting skills

Useful Skills

• Microsoft Office
• Windows servers
• XML and XSLT
• Knowledge of Pharmacovigilance

Location

Cambridgeshire, St Neots , United Kingdom