A US-based multinational health care company needed provide the very best patient experience possible. The company is known for providing a broad portfolio of essential hospital products, including but not limited to: sterile IV solutions; infusion systems and devices; biosurgery products and anesthetics; pharmacy automation, software and services. A subsidiary of the company is a global provider of specialized care to more than 2,000,000 patients; providing a full range of care at over 70 care centers in North America, Latin America, Europe and Asia. Implementation of the Ennov solution resulted in a responsive call center platform to support global patient interactions. In 8 months, 9 business workflows were successfully implemented across Technical Support, Customer Service, Clinical Care, Pharmacy and Quality Assurance organizations.
Ennov Serves as Global Patient Call Center Platform
Implementation of the Ennov solution resulted in a responsive call center platform to support global patient interactions.