Each Ennov workflow is associated with a configurable form. Data entry is facilitated using dynamic sections that are displayed – or not – depending on previously entered field values (for example: the type of Incident). The connected user enters free text, selects values in picklists and adds additional files when needed. An electronic signature can also be required to complete a workflow step. If a field is editable at multiple steps, you can see the history of its values in the Ennov audit trail.

It is possible to create workflows that include several branches; depending on conditions set on metadata values, the workflow will be oriented one way or another. This makes it possible to cover different cases with a single workflow.

Ennov also offers the ability to initiate sub-processes: for example CAPAs launched from a Change Control, or Regulatory Activities created as part of an Activity Plan. Records that are linked together can exchange metadata (using inheritance mechanisms), which facilitates day-to-day work and eliminates the need for double entry. It is also possible to prevent the completion of the parent process as long as sub-processes are underway. 

Escalation rules can be implemented if a workflow task or a process stays inactive for too long. In addition, Ennov includes a delegation feature so that processes are not blocked when a person is away from the office.