Audit Co-ordination :

• Lead and co-ordinate customer audits, including scheduling, preparation, execution, and follow-up activities.
• Conduct regular internal audits to identify areas for improvement and ensure adherence to quality standards.
• Manage the process of responding to customer questionnaires and feedback, ensuring timely and accurate responses.
• Contribute to the supplier qualification processes, including conducting supplier audits and assessments to evaluate supplier capabilities.

Maintenance of the QMS:

• Contribute to the creation, maintenance, and organisation of quality-related documentation, including SOPs, work instructions, quality manuals, records and training material.
• Establish key performance indicators (KPIs) and metrics to measure and monitor quality performance throughout the organisation.
• Collaborate with cross-functional teams to resolve quality-related issues and implement corrective/preventive actions in a timely manner.

Active Contribution to Quality Culture and Awareness

• Train and educate staff on quality procedures and best practices.
• Champion a culture of quality throughout the organisation, promoting awareness, accountability, and a relentless focus on customer satisfaction.

Regulatory Monitoring / Compliance

• Stay informed about relevant regulations and standards in the industry, providing guidance for the business to ensure compliance with all applicable requirements.
• Contribute to continuous improvement initiatives.

Required Qualifications, Skills & Experience

• Degree in a relevant area of studies.
• 2 – 3 years’ experience in the role out of Quality policies.
• Knowledge of Quality Management Systems (QMS).
• Proven Auditing Skills.
• Continuous Improvement Mindset.
• Excellent interpersonal, verbal, and written communication skills.
• Experience of working at the headquarters of an international company.
• Fluent in English (ideally with business French).